Research & Publications

Research & Publications

Advancing knowledge in marketing, consumer behaviour, and higher education systems through research, teaching, and global academic engagement.

Featured Research

Selected featured publications

2023

Mobile Payment Adoption in Developing Economies

Predictors of continuous intention to use mobile payment platforms in emerging markets.

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2022

Determinants of Customer Satisfaction in High-Contact Service Environments

A study of service environments and consumer experience in Nigeria.

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2020

Examining the effect of customers’ perception of bank marketing communication on customer loyalty

Relationship marketing in retail banking — exploring customer loyalty and relationship quality in emerging economies.

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2009

Exploring the impact of brand image on customer loyalty and commitment in China

A cross-cultural study on branding and loyalty.

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Research Areas

Areas of scholarship

Marketing Strategy
Consumer Behaviour
Service Quality & Customer Loyalty
Organizational Commitment
Higher Education Systems
Journal Articles

Recent & earlier publications

2026

1 paper
  • Harnessing Belief for Social Change: Witchcraft, Psychological Governance, and Community-Based Social Marketing in Rural Southeast Nigeria

    View Paper

2021 – 2025

8 papers
  • Harnessing Belief for Social Change: Witchcraft, Psychological Governance, and Community-Based Social Marketing in Rural Southeast Nigeria

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  • Exploring effect of customers’ perceived enjoyment, self-efficacy and perceived risk on their intention to use antiplagiarism software

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  • Predictors of Continuous Intention to Use Mobile Payment Platforms in a Typical Developing Economy Context: A Literature Review

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  • Factors Influencing Continuous Intention to Use Mobile Payment Platforms in Southeast Nigeria

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  • Examining the interplay between Nigerian university online website presence and student enrolments

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  • Determinants of Customer Satisfaction in High-Contact Service Environments

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  • What Drives Loyalty for Low Income Earners in Emerging Markets

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  • Product innovation and customer satisfaction in Nigeria brewery industry: a study of customers of Star Lager Beer by Nigerian Breweries Plc. in Southeast, Nigeria

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2016 – 2020

3 papers
  • Examining the effect of customers’ perception of bank marketing communication on customer loyalty

    View Paper
  • Understanding electronic and face-to-face word-of-mouth influencers: an emerging market perspective

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  • Determinants of relationship quality and customer loyalty in retail banking: Evidence from Nigeria

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2010 – 2015

7 papers
  • How packaging affects the product preferences of children and the buyer behaviour of their parents in the food industry

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  • Service quality, customer satisfaction and loyalty in automobile repair services sector

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  • An analysis of the role of working capital on the profitability of United Nigerian Textiles PLC

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  • Correlates of the determinants of relationship marketing in the retail sector: the Nigerian case

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  • Assessing the impact of socio-economic dimensions of capitalism on global security and sustainable development

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  • Third Party Logistics Service Marketing and Economic Development (Study of the Speed Mail Businesses in Nigeria)

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  • Predicting students’ attitudes towards advertising on a university Virtual Learning Environment (VLE)

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2007 – 2009

4 papers
  • Commitment in the workplace: The impact of income and age on employee commitment in Nigerian banking sector

    View Paper
  • Internal Marketing Communication in Service Organisation

    View Paper
  • Exploring the impact of brand image on customer loyalty and commitment in China

    View Paper
  • Organisational Commitment in Developing Countries: The Case of Nigeria

    View Paper
Books & Academic Texts

Books authored

  • Marketing Management in Nigeria (Vol. 1 & 2)

    2024

  • Advanced Management Research

    2024

  • New Product Development Manual

    2022

  • Principles of Marketing (Nigerian Perspective)

    2021

  • Perspectives on University Administration in Nigeria

    2018

  • A Simple Guide to Originality in Research

    2015

  • Academic Research Supervision

    2013

  • Contemporary Issues in Marketplace Behaviour

    2012

  • Organisational Commitment in Developing Countries

    2012

  • Marketing Management (Pearson)

    2007

  • Marketing Management Practical Approach (Peakwise)

    1999

Conferences & Global Scholarship

Selected conference contributions

  • Gender Stereotype in Nigerian Commercial Advertising

    USA

  • Peace Education & Global Security

    Canada

  • Corporate Social Responsibility & Managerial Commitment

    Europe

  • Marketing and SME Banking Relationships

    United Kingdom

  • Performance Measurement and Management: Public and Private

    London, 2006

Research Supervision

Mentoring the next generation of scholars

20+ PhD students

Supervised to completion

30 MSc students

Across marketing, management and social sciences

Research Impact

At a glance

20+

Peer-reviewed journal articles

10+

Academic books

50+

Postgraduate supervisions

3

Continents — international conference contributions

Explore Full Research Profile

Explore Full Research Profile

For the complete catalogue of journal articles, citations, and academic output, visit Professor Ogba's Google Scholar profile.